AI-assisted Medicaid renewal
Keep eligible memberscovered.
Less renewal friction. More continuity of care. AI-assisted outreach and document coordination, with your team in control.
Built around people. Designed for the work.
Illustrative workflow
Coverage continuity
Connected workflows. Human oversight.
The challenge
Coverage shouldn’t depend on getting through the paperwork.
Renewals can mean missed messages, missing documents, and disconnected next steps. Cover Agents is designed to help teams close those gaps—so eligible members have a clearer path to staying covered.
The platform
Move renewals forward.Keep people at the center.
A coordinated approach to the work between a renewal notice and a completed review.
Reach
Help members understand what’s needed and take the next step with coordinated renewal outreach.
Clear communication
Collect
Guide document collection and organize the information your team needs to move a renewal forward.
Less back-and-forth
Coordinate
Keep next steps visible and route work for human review. Your team stays in control of decisions.
Human oversight
Designed to support your team—not replace eligibility decisions.
Technology in service of people
Behind every renewal is someone’s care.
For a member, a renewal is more than a process. It’s a connection to care. For your team, it’s another opportunity to make a complicated journey easier.
Give your people a clearer view of the work, so they can focus on the people who need them.
Who we help
A shared goal.A more connected approach.
Managed care organizations
Coordinate member renewal support across outreach and operational teams.
State agencies
Explore clearer renewal workflows with human review at the center.
Safety-net providers
Help patients navigate renewal steps and maintain their connection to care.
Let’s build coverage continuity
Start with a focused pilot.
Bring us your renewal challenges. Together, we can define a practical scope, identify the right workflows, and agree on what progress should look like.
A conversation about your team. A plan built around your needs.